I purchased an item, but I wish to return it. Is this possible? What are the conditions?
Should you have any doubts about the authenticity of an item purchased at Jewel In A Box, our arbitration process provides absolute clarity. In case of uncertainty, we will commission a certified, impartial expert to provide a professional opinion on the authenticity of the item in question.
If the expert’s findings confirm your doubts are valid, you will be able to return the item and receive a full refund.
Does estate and vintage jewellery / watches come with a certificate?
Our experts deliver a certificate of authenticity for each item.
My purchased item has been damaged. Can Jewel In A Box provide a repair service?
Our certified goldsmith will be there for you in order to provide the best possible repair service.
Can Jewel In A Box provide a repair service for items not purchased through Jewel In A Box?
All registered clients of Jewel In A Box can make use of the Jewel In A Box repair service.
I don’t find the item I’m looking for. Can I order an item?
Our professional staff will be glad to assist you in finding the jewel you're looking for.
I saw an item that I like, can I reserve it? If yes, for how long?
All clients of Jewel In A Box can make a 2 day reservation.
Does Jewel In A Box provide a secure delivery service for purchased items?
Jewel In A Box uses only secure transport companies for all their high value deliveries.